Have a question about ordering pooja items, agarbathi, idols, or devotional products from Bavaani Store? Find answers below, or reach out to us directly via phone or WhatsApp — we’re happy to help.
Is there a minimum order value? Yes, our minimum order value is ₹250. You can mix and match any products across categories — agarbathi, pooja essentials, idols, books, and more — to reach the minimum.
How do I place an order? Simply browse by category or use the search bar, add items to your cart, and proceed to checkout. You’ll receive an order confirmation once payment is completed.
Can I modify or cancel my order after placing it? Please contact us as soon as possible via phone or WhatsApp if you need to modify or cancel an order. Once an order has been packed or shipped, changes may not be possible.
Do you take bulk or wholesale orders? Yes, we supply bulk orders for temples, event organizers, and return-gift requirements. Contact us directly with your requirement and quantity for a custom quote.
Do you offer customization on golu dolls, idols, or gift items? Customization availability depends on the product. Contact us before ordering if you have a specific requirement, and we’ll let you know what’s possible.
Where do you deliver? We ship pan-India via courier.
How long does delivery take? Delivery timelines vary by your location and the courier partner serving your pincode. You’ll receive tracking details once your order ships.
How can I track my order? Use the Track Order link in our footer.
Do you deliver before festivals like Navaratri and Deepavali? Yes, but festival season sees high courier demand across India. We recommend ordering at least 2-3 weeks in advance of major festivals to ensure your items arrive on time.
What if my order is delayed or lost in transit? Contact us with your order number and we’ll follow up with the courier partner on your behalf.
What payment methods do you accept? We accept UPI, debit/credit cards, and net banking through our secure checkout.
Is it safe to pay online on your website? Yes, all payments are processed through secure, encrypted payment gateways. We do not store your card or banking details.
Will I get an invoice for my order? Yes, an invoice is generated automatically and can be accessed from your order confirmation or account section.
Please refer this page https://bavaanistore.com/refund-and-return-policy
Are your brass and idol products genuine brass, or plated? [Confirm and state clearly per product line — this is a common trust concern for idol buyers and worth answering plainly rather than leaving ambiguous.]
What is the difference between agarbathi, dhoop, and sambrani? Agarbathi are thin incense sticks for daily use. Dhoop sticks are thicker and slower-burning, giving a fuller fragrance throw for larger spaces. Sambrani (in cup or powder form) is a resin traditionally burned on charcoal or a sambrani stand, valued for its dense, long-lasting aroma during pooja and auspicious occasions.
Are your Golu dolls handmade? Our Marapatchi dolls follow traditional handcrafted wooden doll-making techniques. Fiber and MDF pieces are crafted using modern materials for durability. Check individual product descriptions for specifics.
Do your mantra boxes work on battery, USB, or direct plug? This varies by model — we offer USB Type, Plug Type, and Wired Box Type mantra boxes. Check the product title and category for the correct power type before ordering.
Are your books available in regional languages? Yes, we stock devotional books in Tamil, Sanskrit, English, Hindi, Malayalam, and Telugu. Browse the Books category and filter by language.
Where are you located? We operate as Bavaani Store (New Bavaani Book & Pooja Centre) from West Mambalam, Chennai, serving customers since 2013.
Do you have a physical store I can visit? Yes We have Physical Store at West Mambalam, Chennai
Bavaani Store (New Bavaani Book & Pooja Centre)
No. 19/20, Station Road, West Mambalam,
Chennai – 600033, Tamil Nadu, India
Phone: +91 91762 79767 Email: support@bavaanistore.com
Business Hours: Monday to Saturday – 10:00 AM to 8:00 PM (IST)
How can I contact you for questions before ordering? You can reach us via phone, WhatsApp, or email — see our Contact Us page for details. We’re happy to help with product questions, sizing, customization, and bulk orders before you buy.
