Additional information

At Bavaani Store, we are committed to delivering your orders safely and on time. Please read our shipping policy before placing your order.

1. Order Processing

* Orders are processed within 1–2 business days after successful payment confirmation.
* Orders placed on Sundays or public holidays will be processed on the next working day.
* During festivals, sales, or unforeseen circumstances, processing may take slightly longer.

2. Delivery Timeline

Estimated delivery time after dispatch:

* Tamil Nadu: 2–4 business days
* South India: 3–5 business days
* North India: 4–7 business days
* Remote locations: 5–10 business days

Delivery timelines are estimates and may vary depending on courier availability, weather conditions, or other unforeseen circumstances.

3. Shipping Charges

* Shipping charges are calculated based on the product weight, dimensions, and delivery location.
* The exact shipping cost will be displayed during checkout before payment.
* Free shipping offers, if applicable, will be displayed on the website.

4. Order Tracking

Once your order is dispatched, you will receive a tracking/consignment number via Email, SMS, or WhatsApp (where applicable).

If your parcel is shipped through India Post, you can track it on the India Post Track Consignment website by entering your tracking number.

5. Packaging

All products are securely packed to prevent damage during transit. Fragile items such as wooden idols and pooja products receive additional protective packaging.

6. Delivery Attempts

Our courier partners will make multiple delivery attempts. If delivery fails due to an incorrect address, unavailable recipient, or incorrect contact number, the shipment may be returned to us. Re-shipping charges may apply.

7. Damaged or Missing Items

If you receive a damaged package or if any item is missing:

* Contact us within 24 hours of delivery.
* Share your Order ID along with clear photos and an unboxing video.
* We will investigate and provide a suitable resolution.

8. Incorrect Shipping Address

Customers are responsible for providing accurate shipping information. Bavaani Store is not responsible for delays or failed deliveries caused by incorrect addresses or contact details.

9. Delivery Coverage

We currently ship to most serviceable PIN codes across India. If your location is not serviceable, our customer support team will contact you and arrange a refund if necessary.

10. Contact Us

For any shipping-related queries, please contact our customer support through the Contact Us page on BavaaniStore.com or email us with your Order ID for faster assistance.