General Terms

• Cancellations, refunds, and replacements are at the sole discretion of Bavaani Store.
• All requests will only be processed after one-to-one email communication with the customer who placed the order on our website.
• Offers, discounts, packs, special rates, shipping times, processing times, and products displayed on www.bavaanistore.com are applicable only for online orders. They are not valid in our retail outlets.

Order Cancellations

How do I cancel an order?

• Orders can be cancelled within 24 hours of placing the order.
• A full refund will be issued if the order is cancelled within this time.
• Orders cannot be cancelled once delivered.

Can I cancel part of an order?

• No. Orders can only be cancelled in full.

Processing time for cancellations

• Cancellation requests will be processed within 1–2 business days.
• Refunds will be initiated within 3–4 business days after cancellation is approved.
• Refunds will be processed only after we receive cancelled items back from the courier (if applicable).

Refunds

• Refunds are issued only via bank deposit to a nationalised (Indian-based) bank account.
• This applies to all customers, including international payments made via CCAvenue/PayPal.
• Refunds will be processed within 7–10 business days after receiving bank details.
• Customers must email the following details to support@bavaanistore.com:
  • Beneficiary Name
  • Account Number
  • Bank Name
  • Bank Branch
  • IFSC Code
  • Mobile Number

Refund Conditions

• After Delivery: Refunds are issued only for the product value. Shipping and payment gateway charges are non-refundable.
• After Dispatch but Before Delivery: Refunds are issued only for the product value. Shipping and payment gateway charges are non-refundable.
• Before Dispatch: Full refund including product value, shipping charges, and payment gateway charges.

Damages & Claims

• Bavaani Store follows strict safety and packaging procedures. However, damages may occur due to transit/manhandling.
• We are not responsible for damages caused during transit or due to negligence, misuse, or improper handling.
• No refunds will be issued under such conditions.

Returns Process

• Customers must record a video of the unpacking of their order.
• This video is mandatory to verify the condition of the product.
• Without this video, return requests may be rejected.

Non-Entertainment of Returns

• As we stock and manufacture certain products, we do not entertain general returns as offered on other e-commerce portals.
• Replacements are accepted under the following terms:
  • Request must be raised within 10 days of receipt of goods.
  • Customer must bear shipping costs for both sending and receiving replacements.
  • Tracking information must be shared with support@bavaanistore.com along with the order reference number.
  • Shipping costs already incurred are non-refundable.

Replacement Address

Bavaani Store (New Bavaani Book & Pooja Centre)
No. 19/20, Station Road, West Mambalam,
Chennai – 600033, Near Mambalam Railway Station
GSTIN: 33AMQPN3573M1ZF
📞 +91 91762 79767
✉️ support@bavaanistore.com